User Safety

If You Are in Immediate Danger

• Leave the situation as soon as it is safe to do so.
• Move toward merchant staff, security, a public area, or another safe location.
• Call local emergency services if there is an immediate threat.
• In the United States and Canada, call 911.

If Something Feels Wrong

• You do not have to continue a meetup just to be polite.
• End the interaction and leave if you feel unsafe or uncomfortable.
• Ask merchant staff for help if you are already at the venue.
• Report the issue to Treat.Me once you are safe.

Be Respectful

• Treat users, merchants, and staff with courtesy.
• Do not harass, threaten, bully, intimidate, stalk, shame, or coerce anyone.
• Do not use hate speech, slurs, discriminatory language, or demeaning comments.

Respect Boundaries

• Do not pressure anyone to stay, order more, drink alcohol, share personal information, travel elsewhere, or continue contact after the event.
• Respect a user’s decision to decline, cancel, leave, report, or stop responding.
• Consent and comfort matter in every interaction, including conversation, photos, physical contact, and continued communication.

Stay on Treat.Me

• Keep event communication inside Treat.Me until the event is complete.
• Do not move payment, ordering, verification, refunds, cancellation handling, or dispute handling outside Treat.Me.
• Be cautious if someone pressures you to use direct payment apps, private messaging, personal contact information, or side agreements.

Authentic Profiles

• Use accurate profile information.
• Use photos that reasonably represent you.
• Do not impersonate another person, public figure, business, merchant, employee, or Treat.Me representative.

Profile Content

Do not include:

• Phone numbers, email addresses, payment handles, social media handles, or external links.
• Home addresses, workplace addresses, school addresses, or highly specific routine details.
• Sexual, violent, hateful, threatening, graphic, or illegal content.
• Private information about children or other people.

Protect Your Account

• Do not share your account with another person.
• Do not create accounts for banned users.
• Do not use another person’s profile, device, payment method, or identity documents without permission.
• Report suspected unauthorized access immediately.

Use Official Payment Flows Only

• All event-related payments, authorizations, refunds, cancellation fees, and adjustments must stay inside Treat.Me’s official payment flow.
• Do not pay users, merchants, or supposed Treat.Me representatives through cash, Zelle, Cash App, Venmo, PayPal, crypto, gift cards, bank transfer, or any other off-platform method for a Treat.Me event.

No Side Deals

• Users and merchants may not use Treat.Me to arrange off-platform purchases, discounts, substitutions, refunds, reimbursements, or compensation.
• Do not bypass Treat.Me fees, verification, order confirmation, merchant acceptance, or cancellation rules.

Protect Payment Information

• Treat.Me will not ask for your password, full card number, banking login, or one-time passcode in chat.
• Be suspicious of anyone claiming they need your payment details to “confirm,” “unlock,” “refund,” or “verify” an event outside the official app flow.

Spend Responsibly

• Only create or accept events that fit your budget and comfort level.
• Review event details, order limits, cancellation terms, and expected charges before proceeding.
• If Treat.Me stops feeling fun or manageable financially, take a break and consider speaking with someone you trust.

Before You Go

• Review the merchant name, address, event details, order details, and your role as Host or Guest.
• Make sure your phone is charged and has data service.
• Arrange your own transportation to and from the merchant.
• Tell a trusted person where you are going and when you expect to leave.

During Travel

• Use the app’s ETA and attendance flow honestly.
• Do not fake your location, ETA, attendance, or availability.
• If you are delayed or cannot attend, use the in-app cancellation or update flow.

At the Merchant

• Meet only at the selected Treat.Me merchant location.
• Stay in public customer areas.
• Follow staff instructions and merchant rules.
• Do not agree to move the meetup to a private residence, hotel room, vehicle, isolated area, or unrelated location.
• If the merchant appears closed, unsafe, or unavailable, use the in-app flow or contact support instead of improvising.

Alcohol & Substances

• Avoid excessive alcohol or substance use before or during a meetup.
• Do not pressure another person to drink, use substances, stay longer, or go somewhere else.
• Treat.Me may not be used to buy, sell, request, promote, or arrange illegal drugs, controlled substances, counterfeit goods, or unsafe products.

Follow the App Flow

Treat.Me may use QR scanning, device authentication, merchant codes, order verification, ETA checks, or other app-guided safety steps.

• Follow the instructions shown in the app.
• Do not pressure another user or merchant staff to bypass verification.
• Do not force the event forward if verification fails.
• Use the in-app flow or contact support if something does not work.

Protect Codes and QR Details

• Do not share verification codes or QR codes except as instructed in the app.
• Do not screenshot, forward, reuse, or post another person’s verification details.
• Do not tamper with QR codes, merchant codes, order details, location, ETA, or attendance status.

Treat Staff Respectfully

• Be courteous to merchant staff and other customers.
• Do not argue with staff about app rules, verification, pricing, availability, substitutions, or cancellation decisions.
• If there is a problem, use Treat.Me support instead of escalating at the venue.

Orders and Substitutions

• Only place, modify, or confirm orders through the supported Treat.Me flow.
• Availability, substitutions, and fulfillment are subject to merchant confirmation.
• Do not pressure staff to provide items outside the confirmed order.

Merchant Impersonation

• Do not pretend to be a merchant, employee, courier, support agent, or Treat.Me representative.
• Report anyone who claims authority outside the official app flow and asks you to verify, pay, leave, or disclose information.

Protect Personal Information

Do not share sensitive information such as:

• Social Security numbers, government ID numbers, banking details, card numbers, passwords, one-time passcodes, or authentication codes.
• Home address, workplace, school, daily schedule, travel plans, or private details about family members, roommates, or children.

Use Location Features Properly

Treat.Me may use location signals during time-sensitive meetup steps, including ETA, arrival, late/no-show handling, and safety verification. Users may not:

• Track, follow, or monitor another person outside the event.
• Share another user’s location, route, address, workplace, school, or routine.
• Use screenshots, screen recordings, copied messages, or event details to identify, expose, harass, or embarrass another person.

Safety Violations

The following are prohibited:

• Threats, intimidation, stalking, harassment, bullying, or coercion.
• Physical violence, attempted violence, or encouraging violence.
• Sexual harassment, explicit content, adult solicitation, or non-consensual behavior.
• Hate speech, discrimination, or targeted abuse.
• Sharing private information without consent.

Platform Abuse

The following are prohibited:

• Fake accounts, impersonation, identity misuse, or ban evasion.
• Fraud, scams, chargeback abuse, refund abuse, payment manipulation, or exploiting promotions.
• Creating false reports or manipulating evidence.
• Scraping, spam, bots, automated activity, or unauthorized commercial solicitation.
• Attempts to bypass Treat.Me fees, payment flows, policies, verification, or security controls.

Illegal or Restricted Activity

• Treat.Me may not be used to facilitate illegal activity, including illegal goods or services, trafficking, exploitation, weapons sales, controlled substances, or any activity that violates applicable law.

When to Report

Report behavior such as:

• Harassment, threats, stalking, intimidation, or unsafe conduct.
• Requests for off-platform payment or sensitive information.
• Fake profiles, impersonation, scams, or suspicious merchant behavior.
• Discrimination, hate speech, explicit content, or adult solicitation.
• Verification abuse, no-show abuse, cancellation abuse, order manipulation, or payment abuse.

How to Report

Use the in-app report flow where available. You may also contact Treat.Me support by email. When reporting, include:

• The event or transaction reference if available.
• The user or merchant involved.
• A concise description of what happened.
• Relevant screenshots, messages, receipts, or timestamps if available.
• Whether there is an immediate safety concern.

Report Review

• Treat.Me reviews reports with care.
• We may limit what we can share about another user’s account or enforcement outcome, but reports help us identify unsafe behavior and protect the community.

Possible Actions

Depending on severity, Treat.Me may take actions including:

• Warning a user.
• Removing content.
• Limiting access to features.
• Cancelling or restricting events.
• Suspending or permanently banning an account.
• Restricting merchant access.
• Preserving information for investigation.
• Reporting serious matters to law enforcement or cooperating with lawful requests.

Serious Violations

• Treat.Me may act immediately for serious safety risks, fraud, threats, violence, sexual misconduct, exploitation, impersonation, payment abuse, or attempts to bypass verification or payment systems.

No Retaliation

• Users may not retaliate against someone for declining an event, ending a meetup, cancelling through the app, contacting support, or submitting a report.

Guideline Updates

• Treat.Me may update these guidelines as the product, safety tools, merchant network, or legal requirements change.
• Continued use of Treat.Me may be subject to the latest version of these guidelines, the Terms of Service, Privacy Policy, Cancellation Policy, and any event-specific terms shown in the app.